Our Policies

Pin backs are locking backs which are more secure than normal pin backs when used properly - The pin back locking is easy on-off action, spring loaded fastener simply need you to push to lock them, then push on the base to secure them ,finally pull to loosen the lock and remove it.  Please do not screw the backing off the pin back which will cause the back to be less secure. 

All items are handmade in Los Angeles, CA and made to order -

We try to keep most items in stock however, may take 5-10 days to ship. 

At Pinny Lane customer satisfaction is our highest priority.    

We can help you with a replacement item or exchange. depending on the circumstances. All items must be in new condition, unworn and clean for an exchange to be accepted with original packaging.

If any of the items in your order are incorrect or defective in any way, please email us at hello@pinnylane.com for an exchange within 10 days of the date of receipt, provided:

Please have items securely packed and sent in a traceable method. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.

Only merchandise received by us can be processed for exchange or store credit.

If you are exchanging an item due to a error made by Pinny Lane, we will pay the shipping cost to send a replacement item to you.

Since all items are hand made and made to order, refunds will not be granted, however replacements or exchanges of pin defects.  User error of pin backs are not considered.